Refunds
A plain summary of SerpPal's refund policy: 7 days for new purchases, 3 days for card renewals, 14 days for yearly plans, what isn't refundable and how to ask.
This page sums up SerpPal's Refund Policy in plain words. If anything here seems different from the policy, the policy is what counts.
Every account starts on the free plan, so you can try every tool before you pay. If a paid plan still isn't right for you, here is when you can get your money back.
When you can get a refund
| Situation | Ask within | Condition |
|---|---|---|
| First payment for a plan | 7 days of the payment | You used less than 30% of the plan's monthly analyses and AI words. Refunded in full. |
| A card renewal you meant to cancel | 3 days of the renewal | You haven't used the plan since it renewed. We refund the renewal and cancel the subscription. |
| Yearly plan | 14 days of the payment | You used less than 30% of one month's limits. Refunded in full. |
What isn't refundable
- Payments older than the periods above.
- Accounts closed for breaking the Terms of Service.
- Partial months after you cancel. When you cancel, your plan stays active until the end of the period you paid for instead (see Change, renew or cancel).
How to ask for a refund
- Email [email protected] from the email address of your SerpPal account. This is how we know the request is really from you.
- Say which payment you want refunded: the date, the plan and the amount. You can see these in the Payments table on Plan and billing.
- If you like, tell us why. It helps us improve, but it doesn't change the answer.
We reply within 2 business days.
When the money arrives
Approved refunds go back to the way you paid:
- Card (Dodo Payments): usually 5 to 10 business days, depending on your bank.
- EPS: returned in Bangladeshi taka to the account or wallet you paid from (bKash, Nagad, Rocket or card), usually within 7 to 10 business days, depending on your bank or provider.
Avoid needing a refund
- Try the free plan first. It includes every core tool.
- Cancel before the renewal date if you don't need the next month. Your renewal date is under Current plan on Plan and billing.
- Pick monthly while you are deciding. Switch to yearly once SerpPal is part of your routine.
Common questions
I was charged twice. Email us with both payment dates and amounts, and we'll look into it.
I paid with EPS and the plan didn't turn on. That's not a refund case yet: we can usually confirm the payment and turn the plan on. See Plans and payments and write to support.
Can I get money back for the AI words I didn't use? Unused limits don't carry over to the next month, and there is no partial refund for them. A refund covers a whole payment, under the conditions above.