Account and billing
Plans and limits, payments, your account, data and privacy, help.
Plans and paymentsHow to upgrade your SerpPal plan and pay by card through Dodo Payments or, in Bangladesh, with bKash, Nagad, Rocket or a local card through EPS in BDT.Change, renew or cancelHow to cancel or restart card renewal, renew an EPS plan, switch to another plan, and what happens to your projects, articles and limits when a paid plan ends.RefundsA plain summary of SerpPal's refund policy: 7 days for new purchases, 3 days for card renewals, 14 days for yearly plans, what isn't refundable and how to ask.Account settingsChange your name and password, switch between light and dark mode, sign out, and learn how SerpPal sessions work, all from the Account page.Data and privacyWhat SerpPal stores about you and your work, who it is shared with, how to export your articles, get a copy of your data or delete your account.Frequently asked questionsQuick answers about SerpPal plans, payments, limits, renewals, refunds, your account, teams, publishing, AI assistants, privacy and getting help.Contact supportHow to reach a person at SerpPal by email or the contact form, what to include so we can help fast, reply times, and what we will never ask you for.