Refund Policy

Last updated: November 4, 2026

We want you to be happy with SerpPal. Every account starts on the free plan so you can try every tool before you pay. If a paid plan still is not right for you, here is how refunds work.

New purchases: 7 days

If you are not satisfied, ask for a refund within 7 days of your first payment for a plan and we will refund it in full, as long as you used less than 30% of the plan's monthly analyses and AI words.

Renewals

If a card plan renewed and you meant to cancel, email us within 3 days of the renewal. If you have not used the plan since it renewed, we will refund the renewal and cancel the subscription.

Yearly plans

Yearly plans can be refunded in full within 14 days of payment if less than 30% of one month's limits were used.

What is not refundable

• Payments older than the periods above.
• Accounts closed for breaking our terms.
• Partial months after cancellation: when you cancel, the plan stays active until the end of the paid period instead.

How to ask

Email [email protected] from the email of your SerpPal account and tell us which payment you want refunded. We reply within 2 business days.

Approved refunds go back to the original payment method. Card refunds through Dodo Payments usually arrive in 5 to 10 business days. EPS refunds are returned in Bangladeshi taka to the account or wallet you paid from, usually within 7 to 10 business days, depending on your bank or provider.