Contact support
How to reach a person at SerpPal by email or the contact form, what to include so we can help fast, reply times, and what we will never ask you for.
A person reads every message we get. Before you write, try the search box at the top of these docs: most answers are here, and it's faster.
Ways to reach us
| How | Best for | |
|---|---|---|
| [email protected] | Everything, and anything about billing, refunds or your account | |
| Contact form | /contact | Quick questions, sales questions, or when you can't email |
We reply by email, usually within one business day. Refund requests are answered within 2 business days. Paid plans may get priority email support; see /pricing.
Use the contact form
- Go to /contact.
- Fill in Your name, your Email (required, so we can answer), a Subject and your Message (required, up to 5,000 characters).
- Click Send message. You'll see "Message sent. We will reply by email."
If you see "Too many messages. Please email us instead.", you've sent several messages in the last hour. Email [email protected] instead.
Write from your account's email
For anything about billing, refunds, plan changes, password problems or deleting your account, write from the email address you use to sign in to SerpPal. That's how we know the request is really from you. If you can't, tell us why and we'll find another way to check.
What to include
The more we know, the faster we can fix it:
- What you were trying to do, and what happened instead.
- The exact error message, copied as text if you can.
- Where it happened: the page (for example the editor, Publishing or Billing), and the article's keyword or the project's name.
- When it happened, with your time zone.
- A screenshot if it helps, with private details hidden.
- For publishing problems: the platform (WordPress, Shopify, Ghost, Webflow or webhook) and the post's status.
- For payments: the date, amount and method (card or EPS) as shown in your Payments table.
- For AI assistants: the client (Claude Code, Cursor, Claude Desktop) and the error it showed.
Never send us passwords, API keys, application passwords, tokens or card numbers. We will never ask for them. If you sent one by mistake, revoke or change it right away.
Before you write
Many questions are answered on these pages:
- Payments and invoices: Plans and payments
- Renewals, switching and cancelling: Change, renew or cancel
- Refunds: Refunds
- Limits: Plans and limits
- Publishing errors: Publishing troubleshooting
- AI assistants: Security and limits
- Everything else: Frequently asked questions
Ideas and feedback
We'd love to hear what would make SerpPal better for you: a missing feature, a platform you want to publish to, or something that confused you. Send it the same way. Our office is Fimuro (SerpPal) in Dhaka, Bangladesh.